Trainee – Call Center, Jobs in Kandy
Job Title:
Trainee – Call Center
Company Introduction:
At Future Labs Group of Company Pvt Ltd, we’re passionate about delivering outstanding service that leaves a lasting impression. As a customer-focused team, we work together to ensure every interaction is helpful, human, and hassle-free. Join us and be part of a growing company that values teamwork, growth, and putting people first.
Job Overview:
We’re looking for a friendly and proactive Customer Support Associate to be the first point of contact for our customers. In this role, you’ll handle inquiries across phone, email, and chat—providing product support, solving issues, and making sure each customer feels heard and helped. If you love problem-solving and enjoy helping others, this is a great opportunity to start or grow your career.
Key Responsibilities:
- Respond to incoming and outgoing customer queries through phone, email, and live chat
- Offer product information and support in a clear, friendly manner
- Troubleshoot issues and walk customers through solutions step-by-step
- Keep customer records up-to-date and accurately document all interactions
- Work closely with other departments to resolve customer concerns efficiently
- Maintain a professional and empathetic tone, even under pressure
Must-Have Qualifications:
- School leavers are welcome—no prior experience required!
- Strong verbal and written communication skills
- Friendly, patient, and solution-oriented approach
- Good computer skills and familiarity with basic software tools
- Ability to manage multiple tasks and stay organized in a fast-paced setting
- Polished phone etiquette and a confident communication style
Nice-to-Have:
- Fluency in English is a significant plus
- Previous experience in a customer service or call center environment
Location & Work Type:
This role is based in kandy. Hybrid work options may be available depending on experience and team needs.
Why Work Here?
- Friendly, team-driven environment with room to grow
- Ongoing training and career development support
- Performance-based incentives
- Opportunity to gain hands-on experience in customer service
How to Apply:
Ready to take the first step? Click “Apply Now” and send us your resume. We’re excited to meet candidates who love helping others and want to build their future in customer service.
Frequently Asked Questions
1. Do I need previous customer service experience to apply?
Nope! We welcome school leavers and entry-level candidates. If you’re eager to learn and communicate well, you’re off to a great start.
2. What are the working hours?
Shifts may vary depending on the team schedule, but we’ll do our best to accommodate your availability during the interview process.
3. Is training provided?
Yes! We offer full training to ensure you feel confident in your role and understand our systems and service approach.