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Social Media Manager – Sterling BPO Solutions Pvt. Ltd.

Introductory Summary

Sterling BPO Solutions Pvt. Ltd. is seeking a highly motivated and creative Social Media Manager to join our growing team in Seeduwa. This role requires a passionate individual with proven expertise in social media strategy, content creation, and online community engagement. As a Social Media Manager, you will play a key role in shaping our brand presence, strengthening our global reach, and driving meaningful digital interactions with audiences across multiple platforms.

About the Company

Founded in 2011, Sterling BPO Solutions Pvt. Ltd. has grown into a leading IT-BPM service provider in Sri Lanka. With headquarters in Seeduwa, we specialize in delivering innovative and dependable IT solutions, along with world-class Business Process Management (BPM) services. Over the years, we have built trusted partnerships with international clients, primarily in Australia and the UAE, and we are now expanding our footprint to the UK, USA, Canada, and the EU.

At Sterling BPO, our mission is simple: to empower businesses with cutting-edge technology and superior outsourcing solutions that drive efficiency, scalability, and long-term success. Our vision is to be recognized globally as a hub of excellence in IT and BPM, where innovation, integrity, and client success remain at the heart of everything we do.

From developing desktop, web, and cloud-based applications to pioneering solutions in AI and AR app development, our team thrives on delivering services that are future-ready. Working at Sterling BPO means becoming part of a dynamic, forward-thinking company where collaboration, continuous learning, and innovation are celebrated every day.

Location: Sterling BPO Solutions Pvt. Ltd., Seeduwa, Sri Lanka

The Role & Responsibilities

As a Social Media Manager, you will be responsible for managing and enhancing Sterling BPO’s digital presence across multiple platforms. This is not just about posting content – it’s about building an engaging narrative that represents our brand identity and connects with our audience worldwide.

Key Responsibilities

Develop and Implement Social Media Strategies
Create tailored strategies for platforms such as Facebook, Instagram, TikTok, LinkedIn, and YouTube to maximize reach, drive engagement, and support business objectives.
Content Creation and Management
Design, write, and publish engaging content including graphics, videos, and articles. Use tools like Canva, Photoshop, or video editing software to craft compelling posts that stand out in competitive digital spaces.
Brand Consistency
Work closely with the marketing team to ensure all campaigns, visuals, and messaging are aligned with Sterling BPO’s global branding standards.
Performance Analysis
Monitor key performance indicators (KPIs), analyze social media metrics, and provide actionable insights to improve campaign effectiveness and audience engagement.
Trend Tracking and Innovation
Stay ahead of emerging trends in digital marketing, social media algorithms, and platform features. Implement creative strategies to keep Sterling BPO relevant and ahead of competitors.
Community Engagement
Interact with followers, respond to comments, and manage inquiries in a professional and timely manner to foster a strong and loyal online community.

Qualifications

We are looking for someone with a strong background in social media and digital marketing. The ideal candidate will bring both technical expertise and creative flair to the table.

Required Qualifications

Proven Experience in Social Media Marketing and Optimization (SMO) with a portfolio of successful campaigns.
Excellent Communication and Writing Skills to create content that resonates with diverse audiences.
Content Strategy Development Experience with the ability to plan, schedule, and execute campaigns that align with business goals.
Analytical Skills to interpret social media metrics and translate them into actionable recommendations.
Proficiency in Social Media Management Tools such as Hootsuite, Buffer, or Meta Business Suite.
Bachelor’s Degree in Marketing, Communications, or a Related Field.
Previous experience in the IT-BPM industry will be considered an advantage.

Preferred Skills and Attributes

Strong creativity and storytelling ability.
A keen eye for design, aesthetics, and brand alignment.
Ability to manage multiple platforms and projects simultaneously.
A proactive, self-driven attitude with the ability to work independently and collaboratively.

What We’re Looking For

At Sterling BPO, we believe success in this role goes beyond technical skills. We are looking for a creative storyteller, a digital innovator, and a strategic thinker who can translate ideas into engaging online experiences.

The ideal candidate is:

Creative and Curious: Someone who is always exploring new ideas, trends, and technologies.
Detail-Oriented: A professional who ensures accuracy and quality in every post and campaign.
Collaborative: Able to work effectively within a diverse team and communicate ideas clearly.
Adaptable: Comfortable working in a fast-paced environment with evolving priorities.
Results-Driven: Focused on measurable outcomes, whether it’s growing followers, boosting engagement, or driving conversions.

Why Join Us

Working at Sterling BPO Solutions means joining a company that values innovation, collaboration, and professional growth. We offer more than just a job – we provide an environment where your creativity can thrive and your contributions truly matter.

Dynamic Work Culture: Be part of a team that celebrates creativity, innovation, and teamwork.
Global Exposure: Collaborate with clients and partners across multiple countries, gaining valuable international experience.
Career Growth Opportunities: We invest in the development of our employees, offering opportunities for upskilling, leadership roles, and career advancement.
Impactful Work: Play a pivotal role in shaping the digital presence of a company at the forefront of IT-BPM innovation.
Supportive Team Environment: Work with colleagues who are passionate, talented, and committed to excellence.