Service Lead Engineer

Job Summary
This role is responsible for installing, inspecting, maintaining, troubleshooting, and repairing customer equipment across shop and on-site environments. As a Field Service Representative (FSR), you will support Schneider Electric products and, when required, competitive equipment, ensuring reliable performance, safety compliance, and a high-quality customer experience.

Key Responsibilities

• Install, commission, inspect, maintain, and repair Schneider Electric equipment at customer sites and in workshop settings

• Perform startup and commissioning activities on Schneider Electric products and selected competitive equipment

• Carry out preventive, scheduled, and corrective maintenance tasks

• Diagnose equipment malfunctions using technical documentation, system knowledge, software tools, circuit diagrams, and test equipment

• Complete warranty, recall, and retrofit work in line with company and regulatory standards

• Prepare detailed service reports and clearly explain results to customers and internal stakeholders

• Share technical knowledge and provide guidance to less experienced FSRs

• Respond to emergency service calls and interventions as required

• Maintain service tools, equipment, documentation, and accurate job traceability (timesheets, change orders, reports)

• Escalate quality or technical issues identified in the field

• Support planners, coordinators, and project managers with site condition assessments

• Understand and explain EcoStruxure solutions and other Schneider Electric offerings to customers

• Track installed base assets and perform basic electrical system audits (MPS walkthroughs)

• Identify opportunities to optimize customer installations and contribute to lead generation

• Use all designated digital tools for field service operations

• Deliver best-in-class service while promoting the Schneider Electric service standard

• Ensure all interventions strictly follow safety, cybersecurity, and prevention guidelines

Safety & Compliance

• Adhere to all safety, cybersecurity, and regulatory policies and procedures

• Use required personal protective equipment and follow approved prevention plans at all times

Qualifications & Experience

• Associate degree in electronics, electrical, or mechanical engineering with at least 1 year of relevant experience

• Alternatively, 4–5 years of equivalent hands-on experience in a related technical field

• Ability to stand and walk for extended periods and lift or carry objects up to 50 pounds

• Certifications or accreditations may be required based on business needs and local regulations

Skills & Competencies

• Strong troubleshooting and analytical skills

• Solid understanding of electrical and electronic systems

• Clear communication and customer-facing skills

• Ability to work independently and as part of a collaborative team

• Proactive mindset with attention to detail and documentation accuracy

Why Join Schneider Electric
Schneider Electric is driven by its IMPACT values—Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork. The company is committed to sustainability, innovation, and creating an inclusive workplace where employees can contribute meaningfully to a more efficient and resilient world.

About the Company

• €36 billion in global revenue

• 150,000+ employees across 100+ countries

• Recognized as #1 on the Global 100 World’s Most Sustainable Corporations list

Schneider Electric is an equal opportunity employer and is dedicated to ethics, trust, safety, quality, and cybersecurity across all operations.