Night Manager

Job Title: Night Manager
Company: Emirates Palace Mandarin Oriental, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Employment Type: FULL_TIME

Job Summary:
Emirates Palace Mandarin Oriental, Abu Dhabi is seeking an experienced Night Manager to lead our Front Office team during the overnight shift. This role offers the opportunity to ensure seamless operations, deliver exceptional guest experiences, and maintain the hotel’s high standards of luxury service. If you thrive in a dynamic, team-oriented environment and are passionate about hospitality excellence, this could be your next career move.

Key Responsibilities:

• Manage the efficient, compliant, and profitable operation of the hotel overnight.

• Maximize room revenue and occupancy by controlling rates, availability, and last-minute bookings.

• Serve as the senior management representative at night and primary point of contact for guests, addressing concerns discreetly and promptly.

• Lead and supervise overnight Front Office staff, defining responsibilities, maintaining workflows, and ensuring operational continuity.

• Coordinate with Security and Emergency Response teams during incidents, ensuring adherence to safety and regulatory standards.

• Ensure all night operations comply with corporate policies, Legendary Quality Standards, and hotel procedures.

• Document and report incidents, damages, and safety concerns accurately and promptly.

• Maintain high standards of hygiene, grooming, and professional conduct among staff.

• Support all overnight hotel operations, including events and interdepartmental assistance.

• Handle guest feedback, complaints, and service recovery with professionalism and empathy.

• Foster strong communication and teamwork between departments for smooth overnight operations.

• Ensure accurate handover to the incoming Duty Manager to maintain service quality and safety.

• Manage reservations, walk-ins, and phone inquiries during the night shift.

• Execute the Opera PMS night audit, including all system functions and financial reconciliations.

• Conduct initial accounting runs and manage end-of-month financial closing with Finance.

• Perform nightly audits and financial control procedures accurately and on schedule.

• Coordinate vacant room inspections with Finance and Security.

• Perform other reasonable duties as assigned by the Front Office Manager or Hotel Management.

Required Skills & Qualifications:

• Proven experience as a Night Manager in a luxury hotel; resort experience is an advantage.

• Fluent in Arabic (spoken and written); strong English communication skills.

• Degree or diploma in Hospitality Management, Hotel Management, or a related field.

• Proficient in Microsoft Office, Opera PMS, and HotSOS.

• Excellent organizational skills with the ability to prioritize and manage multiple tasks.

• Strong leadership skills with the ability to motivate and develop high-performing teams.

• Detail-oriented, with a focus on accuracy in reporting and operational management.

Preferred Skills & Attributes:

• Exceptional problem-solving abilities and discretion in handling guest concerns.

• Ability to coordinate complex operations and projects effectively.

• Commitment to maintaining high standards of service and luxury hospitality.

Benefits & Perks:

• Learning & Development: Access to tailored training programs for continuous career growth.

• MOstay: Complimentary stays and attractive room rates worldwide for you and your family.

• Health & Wellness: Comprehensive wellness programs and health benefits for work-life balance.

• Retirement Plans: Various plans depending on tenure and role, rewarding long-term commitment.

Why Join Us?
At Emirates Palace Mandarin Oriental, Abu Dhabi, we pride ourselves on delivering legendary service and authentic luxury experiences. Join a team that values integrity, teamwork, and a growth mindset—because when our colleagues succeed, our guests experience excellence.