MT – Service Management

Job description

Inviting applications for the role of Management Trainee/Assistant Manager, Service Management
Responsibilities

1.Service Management
• Ensure compliance standards: Oversee contract management processes to ensure adherence to legal and regulatory requirements. Perform restricted party screening process to determine if order can be fulfilled
• Analyse contract details: Validate terms with customers to ensure mutual understanding and agreement.
• Manage standard terms: Develop and maintain standard terms and conditions for contracts to ensure consistency.
• Receive signed contracts: Coordinate with sales teams to collect signed contracts and agreements.
• Operationalize contracts: Convert contracts into purchase orders (PO) and invoices for seamless processing.
• Enter invoicing schedules: Input invoicing schedules into the system to ensure timely billing. Match invoices with purchase orders and resolve any discrepancies or exceptions promptly.
• Resolve disputes: Address issues, claims, assertions, and disputes efficiently to minimize disruptions.
• Customer onboarding: Set up new customer accounts in the customer master database system.
• Update customer data: Obtain changes in customer details and update the master database system accordingly.
• Automate entitlements: Streamline the provisioning of entitlements for efficient access management.
• Order confirmation: Create order confirmations to facilitate order fulfilment processes.
• Create entitlements: Grant users access to software by creating necessary entitlements.
• Project code creation: Generate project codes for time tracking purposes when required.
• Expire entitlements: Manage entitlement expiration based on agreed license durations.
• Maintain visibility: Ensure real-time visibility into customer activities and interactions.
• Process quotes: Convert quotes into orders for streamlined service delivery.
• Service consumption processing: Manage service consumption processes effectively.
• Invoice approval: Approve invoices for payment after thorough verification.
• Revenue recognition: Perform activities related to accurate revenue recognition.
• PO creation and management: Handle general PO creation, submission, and ongoing management.: Initiate requisitions for procurement needs partner POs.
• Process returns and corrections: Handle returns and corrections efficiently to maintain accurate financial records.

2.Accounts Payable/Receivable
• Implement early payment discounts: Develop strategies and processes to encourage customers to take advantage of early payment discounts.
• Call management: Communicate with customers regarding invoice or billing questions to ensure clarity and resolve any issues.
• Distribute commissions/payment disbursement: Manage the distribution of commissions and payments efficiently.
• Manual invoice creation: Manually create invoices when necessary to ensure accuracy and compliance.
• Tax calculations: Perform tax calculations for invoices as applicable to ensure compliance with regulations.
• Customer reports and aging: Compile customer reports and aging analyses to track payment status and identify overdue accounts.
• Setup payment methods: Establish various accepted payment methods to facilitate customer transactions.
• Reconcile invoices: Match distributed invoices with recognized revenue during specific periods.
• Enter voucher: Accurately input voucher details into the financial system to ensure proper tracking and payment.
• Receive invoice: Manage the receipt of invoices from vendors, ensuring all necessary information is documented for processing.

Qualifications we seek in you!
Minimum Qualifications

.Bachelor%27s degree

.Excellent professional experience in Quoting and Order including contracting, supplier onboarding, MDM, Order and PO Processing

.Good understanding of processes, solutions, and competition in the market

.Experience/exposure to related areas like Supply Chain, Quality, and Compliance.

.Significant experience in High-Tech and Manufacturing Industries

.Desire and capability to continuously learn, quickly becoming a subject matter expert in all sales and commercial processes and offerings

.Ability to create highly professional and polished client deliverables
• Strong analytical skills with attention to detail.

.Process/Domain Experience: Service Management

oQuote to cash process and sales administration

oContract Management

oOrder Management

oSupplier Onboarding

oPurchase Order Management

.Process/Domain Experience: Accounts Payable/Receivable
• Experience in invoicing, payment processing, or related roles.

.Proficiency in financial management systems and software
Preferred Qualifications/ Skills

.Ability to learn quickly

.Diploma / Post Graduation in International supply chain management / Sourcing Management
• Excellent Communication skill and the ability to engage customers in significant discussions

.Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage

.Possess the following key behaviours: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving

.Proficiency in coaching skills and with high level of confidentiality and professionalism
• *