Key Account Manager KSA | Johnson & Johnson MedTech | Vision – Riyadh

Job Title: Key Account Manager
Company: Johnson & Johnson
Location: Riyadh, Saudi Arabia
Job Function: MedTech Sales
Job Sub Function: Capital Sales – MedTech (Commission)
Job Category: Professional

Job Summary

At Johnson & Johnson, health drives everything we do. Through innovation across MedTech and Innovative Medicine, we work to improve lives and deliver meaningful healthcare solutions. Within our Vision business, we are shaping the future of eye care by combining science, technology, and deep customer insights.

We are looking for a performance-oriented Key Account Manager to manage and grow strategic customer relationships while strengthening our commercial presence, including the development of the e-commerce channel. This role plays a key part in driving sustainable growth, customer satisfaction, and long-term partnerships.

Key Responsibilities

• Key Client Management: Build and maintain strong, trust-based relationships with strategic accounts through regular communication and proactive engagement.

• Account Planning: Design and implement tailored account strategies aligned with business objectives and customer needs.

• E-commerce Development: Evaluate online market trends, customer behavior, and competitive activity to identify growth opportunities; track performance and optimize digital initiatives using analytics and feedback.

• Contract Negotiation: Lead contract discussions and renewals to secure balanced, long-term commercial agreements.

• Performance Tracking: Monitor account performance indicators to ensure high satisfaction, retention, and loyalty.

• Opportunity & Risk Assessment: Identify growth opportunities and potential risks within key accounts and develop action plans; collaborate with field sales teams to maximize sales potential.

• Sales Forecasting: Deliver accurate forecasts by analyzing historical data, market trends, and customer insights to support planning and resource allocation.

• Cross-Functional Coordination: Partner with sales, marketing, and supply teams to ensure solutions meet customer expectations.

• Market Analysis: Gather and interpret market intelligence to uncover new business opportunities.

• Reporting: Prepare structured reports covering account performance, forecasts, and sales outcomes.

Qualifications & Experience

• Education: MBA preferred

• Experience: At least 5 years of Key Account Management experience in Medical Devices, Pharmaceuticals, or Consumer Goods, with exposure to multicultural environments and proven results

• Strong negotiation capability with a clear customer-focused approach

• Solid analytical skills with the ability to translate data into actionable insights

• Excellent communication and relationship-building skills

• Languages: Very good command of English; strong or native Arabic is an advantage

• Location Requirement: Riyadh, Kingdom of Saudi Arabia

Preferred Skills & Competencies

• Strategic Sales Planning and Account Strategy

• Customer Centricity and Customer Experience Management

• Market and Competitive Landscape Analysis

• Brand Positioning and Industry Insight

• Problem Solving and Strategic Thinking

• Project Management and Sales Prospecting

• P&L Management and Commercial Acumen

• Compliance Awareness and Sustainable Procurement Practices

What This Role Offers

This position provides the opportunity to work with a global healthcare leader, manage high-impact accounts, and contribute to innovative vision care solutions that improve patient outcomes across all stages of life.