Junior Sales Executive

Job Description

WECare Worldwide is a mission-driven organization transforming the lives of street dogs in Sri Lanka. Since our founding in 2014 by Dr. Janey Lowes, we’ve grown into a dedicated team of over 70 professionals in Matara. We bridge the gap in veterinary access through large-scale sterilization, vaccination, and emergency medical programs. If you are a compassionate individual looking to merge high-standard service with meaningful animal welfare work, we invite you to help us build a world where every dog is cared for.

Key Responsibilities

Front of House & Customer Experience

• Greet and welcome guests with a friendly, engaging attitude, ensuring they feel valued and comfortable.

• Act as a representative of WECare to the public, embodying the organisation’s values and mission in every interaction.

• Handle customer concerns and complaints professionally, aiming to resolve issues promptly and maintain guest satisfaction.

• Address guest questions or concerns courteously and efficiently.

• Encourage team members to stay engaged and passionate about the cause while delivering top-notch service.

Café, Retail & Merchandise Support

• Support point-of-sale processes and basic cash handling in line with procedures

• Support day-to-day café service, including assisting with barista and service duties during busy periods

• Maintain cleanliness, organisation, and presentation of café and retail areas

• Assist with merchandise and retail sales, including product knowledge, display, and basic upselling

Operational & Team Support

• Support café events, promotions, and special initiatives as required

• Follow WECare policies, health & safety standards, and customer care guidelines

• Assist with opening and closing tasks as delegated by the Café Manager or Supervisor

• Work collaboratively with the café and wider WECare team.

• Support basic stock checks and flag low stock or issues to the relevant team member.

Qualifications

• Experience in Sales, Customer Relationship Management, and Client Outreach

• Proficiency in Communication, Negotiation, and Presentation skills

• Strong Organizational and Time Management abilities

• Experience in Fundraising, Marketing, or Community Engagement is a plus

• Ability to work independently and as part of a team in a dynamic on-site environment

• Demonstrated passion for animal welfare and community-centric initiatives

In this role, you will be the face of our Matara base, ensuring that every visitor experiences the warmth and dedication that defines WECare. By balancing efficient café operations with heartfelt community engagement, you play a vital part in sustaining our life-saving medical work. We offer a vibrant, collaborative environment where your administrative and hospitality skills directly contribute to the health and safety of Sri Lanka’s street dog population.