Housekeeping Attendant

Job Summary
A Housekeeping Attendant plays a key role in supporting both the Housekeeping and Laundry departments by coordinating daily activities, handling guest requests, and ensuring tasks are completed efficiently. This role focuses on maintaining high operational standards while delivering a consistently excellent experience for all guests.

Key Responsibilities

• Maintain consistently high standards across all Housekeeping and Laundry operations in line with brand guidelines.

• Supervise the appearance, performance, and standards of Housekeeping and Laundry team members, with a strong focus on training and teamwork.

• Deliver courteous, professional, and timely guest service at all times.

• Coordinate room availability and timely room release in collaboration with Floor Housekeeping Supervisors.

• Manage departmental controls, including staff scheduling frequency, master key distribution, incident logs, and uniform and linen inventory.

• Review daily guest information in the CRM system and ensure guest preferences and special requests are fulfilled promptly.

• Arrange flowers for special occasions and coordinate embroidery or special linen for events such as weddings and guest pampering.

• Oversee monthly Lost and Found records and donation processes.

• Inspect uniforms regularly and arrange cleaning or repairs when required.

• Coordinate and monitor the flow of documents, linen, and personnel within the department.

• Release laundry linen daily and manage guest clothing returns for laundry services.

• Complete monthly laundry expense closures and related provisions.

• Provide cover for the Laundry Attendant during holidays, days off, or absences.

Required Skills & Experience

• Strong planning and organizational abilities.

• Clear oral and written communication skills.

• Previous experience in a laundry or housekeeping environment.

• Good interpersonal and teamwork skills.

• Intermediate computer proficiency, including Microsoft Office applications.

• A strong commitment to delivering high-quality customer service.

• Consistently high standards of cleanliness and presentation.

Preferred Qualities

• Ability to work effectively as part of a team.

• Excellent attention to detail.

• Positive, proactive, and professional attitude.

Working at a Hilton Worldwide Brand

Team Members are at the heart of Hilton’s success. Working together as hospitality professionals, the team creates welcoming environments and meaningful guest experiences while building rewarding careers.

Hilton Worldwide is a global leader in hospitality, offering a diverse portfolio of brands ranging from luxury hotels and resorts to extended-stay and mid-priced accommodations. With a long-standing commitment to excellence, Hilton continues to deliver exceptional service, comfort, and value to travelers around the world.

Hilton’s vision—to fill the earth with the light and warmth of hospitality—guides everything the team does. Joining Hilton means becoming part of a global community dedicated to making every guest experience memorable.