Head Butler

Job Title: Butler Supervisor
Company: Accor
Location: Amman, Jordan
Employment Type: FULL_TIME

About Accor
At Accor, we are more than a global leader in hospitality—we value individuality and strive to provide a career path that fits your personality. We are committed to helping you grow, learn, and find purpose in your work, ensuring that every stage of your journey with us is full of opportunities. Join us to explore limitless possibilities, make a difference, and redefine hospitality.

Job Summary
The Butler Supervisor at Fairmont Amman plays a pivotal role in delivering exceptional, personalized service to our residents. This leadership role involves overseeing the Butler team, ensuring smooth daily operations, and maintaining Fairmont’s high standards of luxury hospitality. You will be responsible for coordinating with multiple departments, mentoring staff, and guaranteeing that residents receive seamless, proactive service that exceeds expectations.

Key Responsibilities

• Manage, supervise, and guide all Butler staff, ensuring tasks are executed efficiently.

• Assign and oversee work for both supervisory and non-supervisory personnel.

• Monitor butlers to guarantee prompt, courteous, and personalized resident service.

• Liaise with other departments including Front Office, Housekeeping, Engineering, Laundry, Sales, Food & Beverage, and Reservations to ensure consistent service and VIP attention.

• Conduct routine inspections of all Butler areas, including occupied and unoccupied rooms, pantries, and amenities.

• Evaluate staff performance, appearance, and discipline; implement corrective actions when necessary.

• Control resident supply usage and maintain relevant procedures for lost and found, key control, security, and safety.

• Ensure Fairmont standards are consistently applied and upheld.

• Promote upselling and maximize the use of hotel products and facilities.

• Provide regular feedback, recognition, and appreciation to butlers for their efforts.

• Greet repeat and special-attention residents, updating profiles as needed.

• Organize regular trainings and role-playing exercises to reinforce service standards.

• Maintain clear communication with the Director of Rooms regarding team assignments and operations.

Qualifications & Skills

• Strong organizational and leadership abilities.

• Excellent communication skills and the ability to engage with residents effectively.

• Experience managing a multicultural team.

• High level of integrity, flexibility, and dedication to continuous improvement.

• Comprehensive knowledge of Butler Service Operations.

• Ability to coach, mentor, and motivate staff to deliver their best performance.

• Familiarity with Opera Property Management System preferred.

• Capacity to prioritize and delegate tasks while maintaining professionalism under interruptions.

• Knowledge of security, confidentiality, and guest service protocols.

Preferred Experience

• Previous leadership experience in luxury guest relations or Butler operations.

• Strong background in luxury service and Food & Beverage.

• Experience with property management systems and tools such as Opera PMS, Le Club Accor, Royal Service, Kipsu, LQA, WebWorks, and Time & Attendance.

• Proficiency in Microsoft Windows applications.

• Excellent command of English.

Perks & Benefits

• Opportunity to work in a leading luxury hotel environment.

• Continuous professional development and training.

• Recognition and rewards for high-performing staff.

• Collaborative, multicultural work environment.

This role is ideal for a motivated, detail-oriented leader passionate about delivering world-class luxury service and inspiring a team to exceed guest expectations.