HC Quality and Regulatory Advisor

Job Overview

This role is responsible for leading quality management, compliance, and audit programs across transportation and fulfilment operations. The position partners closely with internal teams, healthcare customers, and senior leadership to ensure regulatory adherence, continuous improvement, and high-quality service delivery across the FedEx network.

Key Responsibilities

Quality Assessment & Standards

• Develop and maintain Transportation and Fulfilment SOPs and work instructions.

• Support the creation, rollout, and governance of policies and procedures across FedEx hubs and stations.

• Provide expert guidance on quality and regulatory requirements.

Quality Management

• Drive corrective and preventive action programs to address quality and compliance gaps.

• Advise stakeholders on quality performance and regulatory expectations.

• Implement and continuously improve Quality Management Systems (QMS) and related processes.

• Oversee QMS administration and ensure consistent application across operations.

Quality Audits

• Design and execute internal audit frameworks and methodologies.

• Support certification and customer audits, ensuring readiness and documentation accuracy.

• Develop and manage audit strategies, programs, and compliance tracking.

Healthcare Customer Liaison

• Act as a key contact for healthcare customer quality requests and issue resolution.

• Manage quality agreements, questionnaires, and RFQ proposal inputs.

Leadership & Strategic Impact

• Provide technical expertise and strategic advice to senior and executive management on emerging systems, risks, and opportunities.

• Analyze and interpret complex information to support informed business decisions.

• Lead high-impact, cross-functional initiatives with a future-focused and strategic mindset.

• Influence project teams across functions to deliver optimal outcomes for the business.

Skills & Qualifications

• Strong proficiency in Microsoft Office and PC-based applications

• High accuracy with strong attention to detail

• Effective written and verbal communication skills

• Proven problem-solving and analytical abilities

• Strong planning, organization, and prioritization skills

Grade

• Grade: 14

About FedEx

FedEx is one of the world’s largest express transportation companies, serving more than 220 countries and territories globally. Consistently recognized as one of Fortune magazine’s “World’s Most Admired Companies,” FedEx delivers transportation and business solutions powered by an exceptional global team.

Our Philosophy & Culture

FedEx operates on the People-Service-Profit (P-S-P) philosophy—putting people first so they can deliver outstanding service to customers, driving sustainable success. Our culture, values, and commitment to innovation and quality have been central to our growth since the 1970s and remain a key differentiator in today’s global marketplace.

Equal Opportunity Employer

FedEx is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, disability, or any other legally protected characteristic.