HC Quality and Regulatory Advisor

Job Title: Quality & Compliance Specialist
Company: FedEx
Location: [City], [Country]
Employment Type: FULL_TIME
Grade: 14

Job Summary:
FedEx is seeking a Quality & Compliance Specialist to provide technical expertise and strategic guidance in quality management and regulatory compliance. This role involves developing and implementing standards, processes, and audit programs across FedEx’s network and facilities, while supporting cross-functional projects that enhance operational excellence. The ideal candidate will influence business decisions through data-driven analysis, lead high-impact initiatives, and drive continuous improvement across the organization.

Key Responsibilities:

• Quality Assessment & Standards: Develop Transportation & Fulfilment SOPs, Work Instructions, and FedEx Network policies; implement and advise on quality and regulatory practices across hubs and stations.

• Quality Management: Lead quality corrective and preventive actions, compliance advisory, and performance monitoring; implement continuous improvements to QMS and related processes.

• Quality Audit: Design and conduct internal audits, support certification and customer audits, develop audit strategies, and maintain audit readiness documentation.

• Healthcare Customer Liaison: Manage customer requests and issue resolution; develop and maintain quality agreements, questionnaires, and RFQ proposals.

• Provide senior and executive management with technical insights on emerging trends, risks, and opportunities; influence strategic planning and project outcomes.

• Lead cross-functional projects to achieve optimal results and drive continuous process improvement.

Required Skills & Competencies:

• Strong proficiency in Microsoft Office and PC applications

• Exceptional accuracy, attention to detail, and problem-solving skills

• Excellent written and verbal communication abilities

• Effective planning, organizing, and project management capabilities

• Analytical mindset with the ability to interpret complex information

Preferred Skills / Soft Skills:

• Strategic thinking and future-oriented planning

• Ability to influence and collaborate with cross-functional teams

• Adaptability and commitment to continuous learning

Benefits & Culture:
FedEx values its people as the foundation of its success. Our People-Service-Profit (P-S-P) philosophy ensures that team members are supported, recognized, and provided opportunities for growth. We foster a diverse, inclusive, and equitable work environment where innovation and quality service are celebrated. Employees are empowered to contribute meaningfully to the company’s global operations and are rewarded with a culture that invests in their professional and personal development.

Equal Opportunity Statement:
FedEx is an equal opportunity/affirmative action employer. All qualified applicants will be considered for employment without regard to age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or related medical conditions), physical or mental disability, or any other characteristic protected by law.