Guest Relations/ Personal Concierge

Job Title: Guest Relations Team Member
Company Name: Hilton
Location: [City], [Country]
Employment Type: FULL_TIME

Overview

As a Guest Relations Team Member at Hilton, you will be the key liaison for VIP Guests throughout their stay, ensuring every interaction reflects Hilton’s high standards of hospitality. From arrival to departure, you will anticipate needs, personalize experiences, and create lasting impressions for our valued guests.

Key Responsibilities

• Review VIP Guest arrival reports and coordinate with Housekeeping for optimal room allocations.

• Oversee special room assignments and suite occupancies to meet guest preferences.

• Welcome VIP Guests and guide them through check-in, including escorting to the Executive Lounge and guest rooms.

• Ensure all VIP rooms are prepared to the highest standards, including requested amenities.

• Manage the Guest Relations Desk and serve as the main contact point for VIP Guests.

• Communicate VIP Guest requirements to all relevant hotel departments.

• Maintain inventory of guest amenities and supplies.

• Stay updated on Hilton’s products, services, pricing, and ongoing promotions, as well as daily VIP and special events.

Required Skills & Attributes

• Calm, organized, and detail-oriented with excellent multitasking abilities.

• Strong personal presentation and exceptional communication skills.

• Passion for delivering high-level guest service and hospitality excellence.

• Computer literacy with proficiency in navigating company systems.

• Professional demeanor with experience in guest relations within hotel, leisure, or entertainment sectors.

• Skilled in conflict resolution and responding to demanding guest needs.

• Experience with cash handling and maintaining service standards under pressure.

Additional Skills / Soft Skills

• Empathy and patience to enhance guest satisfaction.

• Team-oriented mindset to collaborate effectively across departments.

• Proactive problem-solving and anticipation of guest requirements.

Why Hilton?

Hilton is a global leader in hospitality, offering a wide range of accommodations from luxury resorts to mid-priced hotels and extended-stay suites. For nearly a century, we have delivered exceptional experiences for business and leisure travelers worldwide. Joining Hilton means becoming part of a team dedicated to “filling the earth with the light and warmth of hospitality,” where every Team Member plays a role in creating memorable guest experiences.

Benefits / Perks

• Opportunities for career growth within a global brand

• Access to exclusive Team Member discounts and hotel amenities

• Engaging work environment focused on teamwork and professional development