F&B Service Team Leader- Barista

Job Title: Guest Service Expert
Company: JW Marriott (Marriott International)
Location: [City, Country]
Employment Type: FULL_TIME

Position Summary

At JW Marriott, we believe hospitality is more than just serving food and drinks—it’s about creating memorable experiences for every guest. As a Guest Service Expert, you will play a key role in delivering exceptional service throughout the guest journey. From setting tables and coordinating with the kitchen to engaging with guests and maintaining clean work areas, your efforts ensure that each interaction enhances the overall dining experience.

This role requires attentiveness, professionalism, and a hands-on approach. Guest Service Experts are on their feet for extended periods, navigating varied surfaces, and handling objects safely up to 25 pounds solo and 50 pounds with assistance. Your commitment to quality, safety, and company standards will ensure a seamless and enjoyable experience for every guest.

Key Responsibilities

• Greet and serve guests with attentiveness and warmth, contributing to a memorable dining experience.

• Set, clear, and maintain tables to ensure a clean and organized environment.

• Communicate effectively with kitchen staff to ensure accurate and timely delivery of orders.

• Follow all company policies, safety protocols, and hygiene standards.

• Handle and move objects safely, including lifting, carrying, pushing, and pulling as required.

• Maintain professional appearance and demeanor, demonstrating courteous and positive communication.

• Perform additional reasonable duties as requested to support team and guest satisfaction.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.

• Experience: Less than 1 year of related work experience; no prior supervisory experience required.

• Licenses/Certifications: None required.

Skills & Attributes

• Strong interpersonal and communication skills

• Ability to multitask in a fast-paced environment

• Attention to detail and commitment to quality service

• Physical stamina and ability to handle manual tasks safely

• Team player with a positive attitude

Why Join JW Marriott

Joining JW Marriott means being part of a globally recognized luxury hospitality brand committed to both guest satisfaction and associate well-being. You’ll work in a collaborative environment where training, recognition, and career development are encouraged. Experience a workplace that values your contributions, supports your growth, and allows you to pursue your passions while delivering the highest standard of hospitality.

At JW Marriott, your happiness is key—because when associates thrive, our guests do too. Be part of a team that embodies confidence, innovation, and genuine care, while carrying forward the legacy of our founder, J. Willard Marriott.

Perks & Benefits:

• Opportunities for professional growth and development

• Inclusive, supportive workplace culture

• Comprehensive training programs

• Recognition for outstanding performance

• Holistic focus on associate well-being