F&B Service Expert (Room Service) – Sheraton The Walk Dubai

Guest Service Expert

Company: Sheraton Hotels & Resorts (Marriott International)

Job Summary

This role goes beyond traditional food service. As a Guest Service Expert, you help create memorable dining experiences by combining attentive service with thoughtful interaction. From preparing tables to coordinating with the kitchen and assisting guests throughout their visit, you play a key part in making every moment feel welcoming and seamless.

Key Responsibilities

• Prepare and maintain dining areas, including table setup and cleanliness

• Communicate effectively with kitchen and service teams to ensure smooth operations

• Greet, interact with, and serve guests in a professional and friendly manner

• Support daily service tasks such as clearing tables, restocking supplies, and maintaining work areas

• Follow company policies, safety standards, and quality guidelines at all times

• Maintain a polished appearance and professional communication while on duty

• Perform physical tasks required for service, including standing or walking for extended periods and handling light to moderate lifting

• Carry out additional reasonable duties as assigned to support guest satisfaction and business needs

Skills and Attributes

• Strong customer service mindset with attention to detail

• Ability to work efficiently in a fast-paced, team-oriented environment

• Clear communication and a positive, professional attitude

• Willingness to take initiative and adapt to guest needs

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent

• Related Work Experience: Less than 1 year in a similar role

• Supervisory Experience: None required

• License or Certification: Not required

Work Environment & Expectations

Guest Service Experts are active throughout their shift, frequently moving, standing, and performing hands-on tasks. The role requires comfort with physical activity, menu reading, and maintaining safety and quality standards to ensure an exceptional guest experience every time.

About the Company

Marriott International is an equal opportunity employer committed to inclusivity and non-discrimination. Sheraton Hotels & Resorts has been a place of connection since 1937, fostering a sense of belonging in communities worldwide. Team members are encouraged to grow, collaborate, and deliver meaningful experiences as part of a global hospitality family.