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Job description
Job Description – M365 & Intune L2 Support Engineer
Role: M365 & Intune L2 Support Engineer Experience: 4–7 Years Work Location: Noida Employment Type: Full-Time
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Role & Responsibilities
• Provide Level 2 operational and technical support for Microsoft 365 and Intune service.
• Administer and troubleshoot Microsoft 365 workloads including:
o Exchange Online
o SharePoint Online
o OneDrive for Business
o Microsoft Teams
o Azure Active Directory (Entra ID)
• Manage and support Microsoft Intune (Endpoint Manager) for:
o Windows 10/11 device enrollment (Azure AD Join / Hybrid Join)
o Configuration and compliance policies
o Application deployment and updates
o Endpoint security and baseline policies
• Troubleshoot and resolve complex issues related to:
o Device provisioning via Windows Autopilot
o Conditional Access, MFA, and SSO
o Windows Hello for Business
o BitLocker encryption and recovery
o Defender for Endpoint integration
• Perform incident management, service request handling, and change support ensuring adherence to defined SLAs.
• Conduct root cause analysis, implement corrective actions, and prevent recurrence.
• Work closely with L3 engineering teams, OEMs, and Microsoft support for critical incidents.
• Support endpoint hardening, security compliance, and audit requirements as per Digiyatra / government standards.
• Maintain and update SOPs, technical documentation, and operational runbooks.
• Participate in production support, patching activities, and security rollouts.
• Ensure strict adherence to information security and data privacy guidelines applicable to government projects.
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Mandatory Technical Skills
• Strong hands-on experience in Microsoft 365 Administration
• Proven expertise in Microsoft Intune / Endpoint Manager
• Deep knowledge of:
o Azure AD (Entra ID)
o Conditional Access & MFA
o Device Compliance & Configuration Profiles
o Windows 10/11 Endpoint Management
• Experience in Autopilot deployment and troubleshooting
• Practical knowledge of PowerShell scripting for admin automation
• Exposure to Defender for Endpoint & Endpoint Security policies
• Familiarity with ticketing tools and ITIL-based support processes
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