Customer Support Executive – Thai Language

Job Description

Finder is a premier recruitment platform in Sri Lanka dedicated to bridging the gap between talent and opportunity. We provide a comprehensive, free-of-charge service that connects candidates to diverse roles—from entry-level to executive—helping employers nationwide build exceptional teams through an accessible and efficient hiring process.

Requirements, Qualifications and Skills

• Proficiency in Customer Support and Customer Service to address client inquiries effectively

• Skills in Customer Satisfaction, with a focus on ensuring positive client experiences and outcomes

• Experience in Online Support to assist customers via chat, email, or other digital platforms

• Technical Support skills to troubleshoot and resolve client-related issues efficiently

• Fluency in Thai and English, both written and spoken

• Strong communication, problem-solving, and interpersonal skills

• Proven ability to work in a fast-paced, on-site environment in Colombo

• Prior experience in customer service or support roles is an advantage

About the Role

As a Customer Support Executive focusing on the Thai market, you will be the primary voice for our Thai-speaking clientele in Colombo. This full-time, on-site position tasks you with managing multi-channel inquiries, resolving technical issues, and maintaining the high standard of satisfaction that defines our brand. You will play a vital role in ensuring a seamless, supportive experience for every user you interact with.