Customer Service Representative-Call Centre Section, Colombo, Sri Lanka

  • Full Time
  • Colombo

Mackly

Customer Service Representative – Call Centre | Colombo, Sri Lanka

Are you a natural communicator with a passion for problem-solving? We are looking for a vibrant Customer Service Representative to join our fast-paced Call Centre team in the heart of Colombo. In this role, you won’t just be answering phones; you’ll be the voice of our brand, turning everyday inquiries into exceptional experiences.

What You’ll Do

  • Engage & Assist: Manage high-volume inbound calls, addressing customer concerns with empathy and precision.

  • Solve Problems: Navigate complex queries regarding products and services, providing “first call” resolutions whenever possible.

  • Maintain Records: Accurately document interactions in our CRM to ensure seamless follow-up and service continuity.

  • Grow the Brand: Identify opportunities to educate customers on new features that add value to their lives.

Who You Are

We value candidates who are fluent in English and Sinhala (Tamil is a huge plus!) and possess a resilient, positive attitude. Whether you are a seasoned pro or a motivated newcomer, if you have a “customer-first” mindset and thrive in a dynamic environment, we want to meet you.

Ready to jumpstart your career in a supportive, high-energy environment?

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To apply for this job please visit lk.linkedin.com.