Customer Service Consultant

job description

At Intrepid Travel, we are more than just a travel company; we are a global community of adventurers dedicated to being a force for good. As a certified B Corp with over three decades of experience, we focus on delivering ethical and life-changing experiences across 100+ countries. We are looking for a vibrant individual to join our growing Customer Service team in Colombo, where you’ll use your unique personality to help travelers explore the world responsibly.

Requirements, Qualifications and Skills

• Minimum 2 years’ experience in customer service, ideally telephone/ Live Chat and/ or Web-based.

• Excellent English communication skills (verbal and written).

• Strong customer service skills and the ability to provide professional advice to a wide customer base.

• High level of accuracy and effective time management skills.

• Travel industry course and/or experience within the travel industry preferred.

• Well-versed with computer-based booking systems.

About the Role

In this role, you will serve as the face of our brand, acting as the primary point of contact for global customers via Live Chat. You will guide travelers through their decision-making process, handle web bookings, and provide comprehensive support from pre-departure to post-trip. Based in our Colombo office with a hybrid work model, you will play a key role in a 24/7 rostered team, ensuring that every travel agent and direct customer receives an efficient, professional, and world-class booking experience.

Joining our team means stepping into a culture that celebrates diversity and rewards passion. We offer an industry-leading perks package, including annual free trips, flexible “work from anywhere” periods, and extensive parental and volunteer leave. Guided by our values—Real, Together, Ambitious, and Impactful—you’ll be empowered to grow your career while making a genuine difference for people and the planet.