Customer Care Representative – Omani Nationals only

Job Summary
This role focuses on delivering efficient customer support and hub operations by accurately completing assigned processes within defined timelines. The position requires attention to detail, adherence to internal and external standards, and the ability to resolve routine issues independently while escalating complex matters when necessary. Grade: 4.

Key Responsibilities

• Handle customer support activities, including account creation and basic process onboarding

• Manage bookings, enquiries, and ad-hoc inquiries with timely and accurate responses

• Provide quotations and support service-related requests

• Perform basic complaint handling and issue resolution, including service recovery

• Manage cases, claims handling, and escalated issue resolution as required

• Proactively identify potential issues and take preventive action

• Ensure all processes are completed accurately, on time, and in compliance with policies

• Identify anomalies and apply established rules and procedures to resolve them, escalating complex cases to senior team members when appropriate

Required Skills & Competencies

• Strong interpersonal and teamwork skills

• Clear written and verbal communication abilities

• Problem-solving and analytical thinking skills

• Proficiency in Microsoft Office and general PC applications

About the Company
FedEx is one of the world’s largest express transportation companies, serving customers in more than 220 countries and territories. Recognized consistently as one of the World’s Most Admired Companies, FedEx delivers transportation and business solutions through the dedication of its global team members.

Our Philosophy & Culture
FedEx operates under the People-Service-Profit (P-S-P) philosophy, placing people at the center of every decision. By investing in its employees, FedEx empowers them to deliver exceptional service, driving sustainable success. The company’s culture, built on values, inclusion, and innovation, has been a defining factor in its global growth and industry leadership.

Equal Opportunity Statement
FedEx is an equal opportunity and affirmative action employer, committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants are considered without regard to age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, disability, or any other protected characteristic under applicable laws.

Please note: This job will close at 12:00 a.m. on the posting close date. Applications should be submitted prior to the close date.