Cluster Conference Sales Executive

Job description

Job Description

Summary of Responsibilities:
Reporting to the Director of Sales, Conference Services, responsibilities and essential job functions include but are not limited to the following:

– Consistently offer professional, friendly and engaging service while supporting colleagues
– Ensure delivery of exceptional customer service with a high degree of integrity and professionalism while providing active support to Fairmont Ajman sales team
– Coordinate and handle multiple responsibilities and assignments in a demanding environment in order to prioritize and meet tight deadlines
– Prepare and process proposals, contracts and business travel requests as required
– Update and maintain all client contact databases on an ongoing basis
– Assist with preparation for Site Inspections, FAM Trips and Client Events and attending functions as required
– Produce weekly, monthly, quarterly and annual reports
– Coordinate the rolling calendar of site inspections, FAMS and VIP arrivals
– Log client interaction activities as requested
– Participate in and take minutes for all department meetings
– Participate in hotel committees
– Any other administrative duties as assigned
• *Qualifications**:

– A Bachelor’s Degree and/or Hotel Management degree preferred
– Two years experience working for a luxury hotel; and/or other sales related experience will be considered
– Strong work ethic and the ability to work extended hours when required
– Strong organization and time management skills
– Proven ability to work efficiently in a demanding and fast paced environment
– Proven ability to work cohesively as part of a team in a multi cultural environment
– Proven ability to focus attention on guest needs, remaining calm and courteous at all times
– Computer proficiency in Word, Excel, PowerPoint, Opera Sales & Catering, and ability to understand and interpret financial data
– Excellent written and oral communication skills