Area Development Manager(Fresh-egg)

Job description

**Job Summary**:
JM Sales is responsible for the achievement of category wise budgeted volumes and value ensuring Iffco is recognized at being leaders in our industry for customer service, by effectively driving follow-up of complaints, orders and all tasks that relate to customer satisfaction.
• *Roles & Responsibilities**:

– Jointly agree with channel manager and head that strategy is implemented and regularly evolved to suit the needs of the customer base.
– Identify key customers within their areas and propose plan to introduce new products and increase size of business with them.
– Increase the distribution coverage by opening new accounts and evaluating their potential.
– Ensuring debtor days are kept within the set KPI’s.
– Ensuring a clear plan is communicated to collections team, so this is not a barrier to further sales.
– Building relationship with customers that are based on consultative approach and ensure we are seen as a strategic partner, rather than a transactional vendor.
– SKU retention on a monthly basis, through adding value with exceptional customer service.
– Executes the Channel / customer business plan for his/her area.
– Build and maintain business relationship with customer’s decision makers Ensure orders are communicated to sales coordinators accurately and on time.
– Guides and leads team of sales representative to open new customers
– Route planning for sales representatives.
– Ensuring account receivables are collected on time. Be aware of customers financial health to prevent bad debts.
– Working with sales representatives to collect overdue amounts.
– Working closely with sales coordinators to ensure high customer service levels.
– Promptly address customer complaints
– Ensuring products are sold according to price lists.
– Advisory role to channel manager for rates negotiations and terms of trade, ensuring strategies always focus on adding value not just reducing price.
– Monitors Customer Performance by tracking customer contribution.
– Acts as active ambassador of IFFCO at the customer and of the customer at IFFCO
• *KPIs**:

– Sales Target (value and volume)
– Customer happiness index
– Additional customers and products
– Revenue growth year on year.
• *Work experience requirement**:

– 1 to 3 years’ experience in similar role in the assigned geography, with sales management experience
– Total Work Experience of 3 to 5 years’ in FMCG industry.
• *Qualification**:
Bachelor degree in business or management related field
• *Competencies**:

– Sales and Distribution Strategy Management
Negotiation Skills
Sales Planning
Business Acumen
Consumer Behavior B2B and B2C
Communicating effectively
Self and Team Management
Planning & Decision Making
Customer Centricity
Ownership & Result Orientation
– Business Unit: S&D(UAE) (374)- Business Group: S&D(GCC) (240)