Airport Services Agent

About the Job

We are seeking a committed Passenger Service Agent to support a smooth, efficient, and welcoming airport experience for travelers. In this role, you will manage end-to-end passenger handling activities, including check-in, boarding, and baggage services, while strictly adhering to safety regulations and delivering excellent customer care.

Key Responsibilities:

• Complete passenger check-in processes accurately and within defined timelines.

• Ensure check-in counters are fully prepared, operational, and compliant with safety and security requirements.

• Carry out boarding procedures according to established guidelines, with special attention to crown class and passengers requiring assistance.

• Make clear and timely announcements regarding flight schedules, boarding, and updates.

• Process baggage check-in and transfers in line with operational time limits.

• Handle baggage irregularities, including loss, delay, or damage, in accordance with airline agreements and procedures.

• Prepare, verify, and maintain all required tags, forms, and travel documents.

• Support passengers during flight delays by following standard protocols and providing accurate information.

• Maintain a professional, service-oriented approach to enhance overall passenger satisfaction.

Skills & Attributes:

• Strong customer service and interpersonal skills

• Ability to work efficiently in a fast-paced airport environment

• Attention to detail and adherence to procedures

• Clear communication and problem-solving abilities

This role is ideal for individuals who enjoy working with people and take pride in delivering a reliable and positive travel experience.