Executive – Business Support Services
Introductory Summary
Infinity Gift Card is looking for a motivated and detail-oriented Executive – Business Support Services to join our growing team. This role is central to ensuring that our customers enjoy a seamless, personalized, and rewarding experience on our platform. If you are passionate about delivering exceptional support, have a flair for organization, and thrive in a dynamic startup environment, this opportunity is for you.
About Infinity Gift Card
Infinity Gift Card is an innovative online marketplace for digital gift vouchers, designed to transform the way people give and receive gifts. Unlike traditional vouchers, our platform empowers recipients to swap vouchers at the time of receipt, ensuring they always receive something meaningful and relevant.
Founded on the vision of creating flexibility, choice, and joy in the gifting process, Infinity Gift Card is redefining the digital gifting landscape. With technology at our core, we focus on delivering simplicity, transparency, and convenience for both gift givers and receivers.
Our mission is to reimagine gifting by putting the power of choice in the hands of recipients while fostering trust, reliability, and innovation. Based in Colombo, Sri Lanka, we are a fast-growing startup that thrives on creativity, collaboration, and customer-first values.
The Role & Responsibilities
As an Executive – Business Support Services, you will play a vital role in ensuring smooth business operations and exceptional customer experiences. This role combines backend management, customer support, and administrative coordination, requiring both technical know-how and a people-first approach.
Core Responsibilities:
Backend Operations and Platform Management
- Manage the backend functions of the Infinity Gift Card System/App, ensuring that all features run smoothly and efficiently.
- Monitor platform transactions and flag discrepancies promptly to maintain accuracy and security.
Customer Experience and Support
- Assist users in navigating the platform, resolving technical issues, and answering product-related queries with professionalism and empathy.
- Provide prompt responses to inquiries, ensuring every customer feels valued and supported.
Administrative and Business Support
- Offer day-to-day operational support to the Business Support Services team, maintaining order and efficiency in workflows.
- Prepare reports, update databases, and ensure the accuracy of records to support informed decision-making.
Cross-Departmental Collaboration
- Coordinate with internal teams, vendors, and partners to ensure smooth business processes and timely project execution.
- Support marketing and promotional campaigns linked to the gift card program by handling operational and administrative requirements.
Social Media and Brand Engagement
- Develop and execute social media initiatives that enhance brand visibility and encourage stronger community interaction.
- Contribute creative ideas for customer engagement while maintaining Infinity Gift Card’s innovative and customer-centric tone.
Qualifications
We are seeking a candidate with the right blend of technical skills, problem-solving ability, and customer-oriented mindset.
Essential Qualifications:
- 1–2 years of experience in business support, administration, or customer service.
- Strong communication and interpersonal skills to effectively assist both customers and internal teams.
- Proficiency in MS Office tools (Excel, Word, PowerPoint) for reporting, documentation, and presentation tasks.
- Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environment.
- Positive, proactive attitude with a customer-first approach.
Preferred Qualifications:
- A Bachelor’s degree in Business Administration, Management, or a related field.
- Prior experience in customer service, operations, or startup environments, demonstrating adaptability and initiative.
- Tech-savvy with the ability to quickly learn and adapt to new systems and applications.
What We’re Looking For
Beyond academic qualifications and technical skills, we are looking for someone who embodies our startup culture and values.
- Problem Solver: You can think on your feet, anticipate challenges, and find effective solutions.
- Team Player: You thrive in collaboration, valuing teamwork as much as independence.
- Customer-Centric Mindset: You genuinely care about customer satisfaction and go the extra mile to deliver value.
- Adaptability: In a growing startup, flexibility is key. You’re open to change and eager to take on new challenges.
- Organized and Efficient: You manage multiple tasks with ease while maintaining attention to detail.
Why Join Us?
Working at Infinity Gift Card means being part of an exciting journey of growth and innovation. We are not just another tech company—we are shaping the future of gifting.
- Be Part of a Disruptive Startup: Join a pioneering company that is redefining how people celebrate and share moments through gifts.
- Dynamic and Supportive Environment: Work in a culture that values creativity, collaboration, and continuous learning.
- Career Growth Opportunities: As we expand, so will your opportunities for professional development and leadership roles.
- Innovation-Driven Work: Be part of a team that encourages new ideas, experiments with technology, and values fresh perspectives.
- Impactful Role: Your work will directly influence customer experiences, helping build a trusted and loved brand in Sri Lanka and beyond.
How to Apply
If you are excited about making a difference in the gifting industry and have the skills and mindset we are looking for, we’d love to hear from you.
Send your CV to diyana@infinitygiftcard.com with the subject line: Application for Executive – Business Support Services.
Final Note
At Infinity Gift Card, we believe gifting is more than just a transaction—it is a way of sharing happiness, building connections, and making memories. As part of our team, you will contribute to this mission while shaping your own career in a fast-paced and rewarding environment.
Published by Amila Kulathunga