Client Care Executive
Join Standard Chartered Bank as a Client Care Executive. Handle customer concerns, promote banking services, and deliver excellent client experiences.
| Detail | Information |
|---|---|
| Job Title | Client Care Executive |
| Employer | Standard Chartered Bank |
| Location | Not specified |
| Job Type | Full-time |
| Department | Client Care Centre |
| Main Strategy | Handle customer concerns and promote services |
| Business Focus | Professionalism, promotions, lead generation |
| Sales Focus | Credit Cards, Personal Loans, WRB products |
| Operations | Inbound and outbound calls |
| Targets | S2S (NSR, Volumes) |
| Risk & Compliance | Adhere to AML, regulatory and group policies |
| Key Duties | Probe customer needs, pitch solutions, avoid mis-selling |
| Additional Duties | Filing, administration, reporting |
| People Skills | Good interpersonal skills, teamwork |
| Talent Needs | Target-driven, self-motivated |
| Qualifications | Advanced Level examination completed |
| Experience | Advantage but not mandatory |
| Key Stakeholders | Retail management team |
| Work Environment | Professional, client-focused |
| Benefits | Competitive salary, insurance, flexible working, learning support |
Published By Amila Kulathunga