Customer Service Excellence Coach
Job Title:
Customer Service Excellence Coach
Company Introduction:
Join a forward-thinking organization that prides itself on delivering exceptional service experiences across all touchpoints. We’re committed to building a customer-first culture, where your passion for people and quality service can make a real impact. As we continue to grow, we’re looking for dedicated professionals who thrive on coaching others and raising the bar for excellence.
Job Overview:
We’re on the lookout for an enthusiastic Customer Service Excellence Coach to empower and elevate our frontline teams. This role focuses on hands-on coaching, traveling to various branches and collection centers to deliver personalized training, real-time feedback, and strategic support to enhance customer interactions. If you’re passionate about developing others and driving service standards, this is your chance to lead from the front.
Key Responsibilities:
- Deliver one-on-one and group coaching sessions to customer service staff
- Observe real-time interactions to identify opportunities for improvement
- Facilitate engaging role-play scenarios and skills workshops
- Promote effective communication and problem-solving best practices
- Create tailored coaching plans based on team performance insights
- Ensure alignment with service excellence guidelines and company values
- Collaborate with branch leaders to support consistent service standards
- Track and measure progress through regular site visits and follow-ups
- Identify service pain points and recommend actionable solutions
- Maintain detailed records of coaching activities and outcomes
- Report staff development trends and suggest process improvements
Must-Have Qualifications:
- Diploma in Marketing or related discipline
- Proven background in customer service, coaching, or team development
- Strong interpersonal and communication abilities
- Ability to assess service quality and inspire improvement
- Comfortable with frequent travel to various branch locations
Nice-to-Have:
- Experience working in multi-site customer service environments
- Training in performance coaching or facilitation
Location & Work Type:
This is a field-based role requiring regular travel to branches and collection centers. Hybrid flexibility may be offered depending on the schedule.
Why Work Here?
- Be part of a company that truly values service excellence
- Opportunity to influence company-wide customer experience initiatives
- Travel opportunities and hands-on leadership experience
- Supportive environment focused on continuous improvement
How to Apply:
If you’re ready to shape better service from the inside out, apply now with your updated resume. Let’s create extraordinary customer moments—together.
FAQs
1. Is this a full-time role?
Yes, this is a full-time position with regular travel required.
2. Do I need a car for the job?
Access to reliable transportation is important, as you’ll be traveling frequently to various locations.
3. Is prior coaching experience essential?
Access to reliable transportation is important, as you’ll be traveling frequently to various locations.