Job Description: Assistant Manager – Kandy

We are currently looking for a dependable and capable Assistant Manager to join our operations in Kandy. This is a position for someone who values structure, clarity, and responsible leadership. The ideal candidate understands the importance of daily consistency in business operations and knows how to get work done without making unnecessary noise. This role is about managing tasks, supporting people, and improving processes in practical and steady ways—not about using empty buzzwords or flashy shortcuts.

The Assistant Manager will be closely involved in managing staff activities, coordinating tasks across departments, and ensuring operational targets are met. You will work alongside senior managers, serving as the bridge between leadership and on-the-ground teams. If you are a person who believes that good management is rooted in clear communication, fairness, and accountability, this role will suit you well.

Position Overview

As the Assistant Manager in our Kandy office, you’ll be responsible for supporting operational efficiency, monitoring staff performance, solving daily issues, and ensuring the smooth delivery of services or products. You will be expected to make practical decisions and act as a support system for both team members and upper management.

This is a role for someone who is hands-on, organized, and dependable. You will be held accountable for tasks, timelines, and team output. The person in this role must be comfortable managing small teams, overseeing internal processes, and dealing directly with both staff and customers when needed.

Key Responsibilities

1. Team Coordination

Oversee the daily activities of staff to ensure tasks are carried out effectively and on time.
Assign responsibilities clearly, monitor progress, and step in when deadlines or quality standards are at risk.
Maintain open lines of communication with all team members and address concerns promptly.

2. Operational Oversight

Ensure that standard operating procedures are followed across departments.
Monitor daily functions such as scheduling, resource allocation, and internal reporting.
Resolve operational issues independently or escalate them appropriately when needed.

3. Staff Supervision and Development

Support the hiring, onboarding, and training of new staff members in your department.
Provide constructive feedback, track performance, and support career development where applicable.
Promote a work environment built on mutual respect, clear expectations, and reliable communication.

4. Customer Support and Issue Resolution

Respond to customer complaints, queries, or service-related concerns in a timely and respectful manner.
Work closely with customer service or front office teams to ensure a consistent customer experience.
Keep accurate records of recurring issues and recommend ways to avoid them in the future.

5. Inventory and Supply Chain Coordination (if applicable)

Monitor stock levels and procurement needs for your location or department.
Liaise with suppliers and vendors to ensure timely and accurate deliveries.
Keep records of inventory movements, returns, and shortages.

6. Reporting and Recordkeeping

Maintain organized records of team performance, staff attendance, and other relevant data.
Prepare weekly and monthly reports for management on operational status, resource needs, and team performance.
Use these reports to help identify areas for improvement and suggest actionable steps.

7. Support to Senior Management

Carry out specific projects or assignments given by the General Manager or Operations Head.
Participate in regular management meetings and planning sessions.
Provide input based on direct team interactions and day-to-day challenges.

Required Qualifications

Bachelor’s degree in Business Administration, Operations, or a related field.
3–5 years of experience in an administrative, operational, or supervisory role.
Solid understanding of team dynamics, process improvement, and time management.
Practical experience with scheduling, reporting, and people supervision.
Fluent in English and Sinhala; Tamil fluency is an added advantage.
Competence in basic computer applications (Excel, Word, Email), and comfort using internal management tools or platforms.

Personal Attributes

We are looking for someone who is:

Reliable – You show up, follow through, and keep your word.
Calm under pressure – You don’t panic when something goes wrong; instead, you assess and act.
Structured – You prefer to work with clear processes, timelines, and expectations.
Fair – You treat all staff with respect and hold everyone to the same reasonable standard.
Hands-on – You are not afraid to step in and help with basic tasks when needed.
Observant – You notice small issues before they grow into bigger ones.
Clear in communication – You don’t rely on jargon or vague promises; you say what needs to be said.

Working Conditions

This is a full-time position based in Kandy.
Working hours are generally Monday to Friday, with occasional weekend or after-hours work depending on the business cycle.
This role is primarily in-office, with occasional travel within the region for inspections, coordination, or staff support.
You will report directly to the Branch Manager or the Head of Operations.

What You Can Expect From Us

A clear set of responsibilities and fair expectations.
Support from senior managers to help you succeed in your role.
Regular feedback on performance and guidance for improvement.
A work environment that values consistency, honesty, and professionalism.
A practical, no-nonsense culture where results and behavior matter more than presentation or titles.

Who Should Apply

This role may be suitable for you if:

You’ve worked in a supervisory role and feel comfortable guiding small teams.
You understand the value of order, consistency, and documentation.
You prefer roles that are action-based and results-oriented, rather than overly promotional.
You’re based in or willing to work in Kandy full-time.
You want to contribute to an organization by keeping operations stable, efficient, and well-organized.

Application Instructions

To apply, please send:

A CV outlining your experience in operations, team management, or administration.
A brief cover letter (no more than 300 words) explaining what makes you effective in managing tasks and people.
References or letters of recommendation are optional but welcome.

Shortlisted candidates will be invited to a structured interview and may be asked to complete a task that reflects the daily responsibilities of the role.

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Final Note

This role doesn’t require dramatic innovation or constant reinvention—it requires careful management of people and processes. If you’re the kind of person who finds satisfaction in structure, consistency, and responsibility, then you’ll likely thrive here.

We’re not looking for empty slogans or inflated titles. We want a reliable professional who brings real value by making sure the work gets done right, on time, and with integrity. If that sounds like you, we look forward to your application.