Front Office Supervisor – Luxury Hospitality, Jobs in Galle
Job Title: Front Office Supervisor – Luxury Hospitality
About Amangalla
Set within the storied walls of Galle Fort, a UNESCO World Heritage Site, Amangalla is a timeless sanctuary where colonial charm meets elevated luxury. With sweeping views of the harbor, tranquil gardens, and a serene spa, we provide guests with an experience that celebrates heritage, refinement, and exceptional service—hallmarks of the global Aman brand.
Job Overview
We’re looking for a dedicated Front Office Supervisor to join our team at Amangalla in Galle, Sri Lanka. In this guest-facing role, you’ll lead the front office operations and ensure every guest enjoys a smooth, personalized, and memorable stay. Reporting to the Front Office Manager, you’ll guide a team of receptionists, butlers, and front office staff, coordinating across departments to deliver seamless hospitality at every touchpoint.
Key Responsibilities
- Oversee daily front office functions to ensure smooth service and guest satisfaction
- Assign tasks and provide guidance to receptionists, cashiers, and butlers
- Coordinate effectively with Housekeeping, F&B, and other departments
- Manage guest inquiries, special requests, and complaints with professionalism
- Handle phone communications, cashiering, and petty cash management
- Assist with bookings and ensure guest data is accurately entered in Opera and CRM
- Communicate guest preferences across departments and Aman properties
- Organize guest transfers and ensure timely, comfortable transport arrangements
- Maintain front office supplies and monthly inventory levels
- Uphold luxury service standards, conduct inspections, and assist with staff training
- Ensure smooth arrivals/departures and monitor room readiness via Opera PMS
- Supervise grooming standards of chauffeurs and cleanliness of guest vehicles
- Monitor and follow up on guest feedback, resolving issues with discretion
- Support the Rooms Division Manager with operational updates and guest concerns
Qualifications
Must-Have:
- 2+ years’ experience in a supervisory front office role within a luxury hotel or resort
- Strong leadership, communication, and problem-solving skills
- Working knowledge of Opera PMS and CRM platforms
- Excellent written and verbal communication in English
- Legal authorization to work in Sri Lanka
- Deep understanding of luxury hospitality standards (e.g., LQA)
Nice-to-Have:
- Hospitality degree or diploma
- Familiarity with guest service training programs and audit procedures
Location & Work Type
📍 Galle, Sri Lanka | Full-time, On-site at Amangalla
Why Work with Us?
At Aman, we value people as much as we value perfection. Join a global luxury brand known for nurturing talent and offering unique international opportunities. With us, you’ll grow in a culture that celebrates excellence, attention to detail, and genuine human connection.
How to Apply
If you’re passionate about hospitality and ready to elevate guest experiences in one of Sri Lanka’s most iconic settings, we’d love to hear from you. Apply now with your updated resume and a brief note on why you’re the perfect fit.
FAQs
1. Do I need hotel experience in Sri Lanka to apply?
Not necessarily. International experience is welcomed as long as you have legal work authorization in Sri Lanka.
2. What’s the work schedule like?
This is a full-time, on-site role with shifts that may include weekends and holidays, depending on guest needs.
3. Is accommodation provided?
While this depends on the candidate and availability, accommodation assistance may be discussed during the hiring process.