Manager Client Services
LEGACY HEALTH
📍 Kandy, Sri Lanka
Manager Client Services
(Night Shift)
Expected Salary : 100,000 – 180,000 LKR per Month
RESPONSIBILITIES
- Responsible for the capacity plan and production of CS.
- To be the point of contact to all the account managers and external clients on patient account receivables.
- To be responsible for all patient inquiries and client inquiries related to patient account receivables.
- To be the intermediate between the collection agencies.
- Responsible for client operational manuals and standard operational manuals.
- Timely submission of reports pertaining to patient account receivables, client assistance, collections, and audits.
QUALIFICATIONS
- Minimum of 5 years of experience in the KPO/BPO sector (preferably with RCM background).
- Minimum of 3 years of experience at a managerial capacity attached to client relations (preferably with international clients).
- Degree/MBA or any other professional qualification in Business Management from a reputed university.
- Ability to work according to US time zones – reporting time 7 PM to 4 AM.
- Extreme fluency in English and excellent communication skills, both verbal and written.
- Ability to guide the team to strengthen working relationships with US clients utilizing excellent communication techniques.
- Strong analytical background and a logical approach to work.
- Excellent computer skills – proficient in Excel, Word, and MS Outlook.
- Excellent people management skills and a team player.
- Excellent interpersonal skills and collaborative management style.
- Demonstrate commitment to high professional ethics standards.
- Ability to lead, direct, and motivate a team.
Send your CV to:
📧 hr-kandy@legacyhealthllc.com
Mention the position applied for in the subject line
📍 No. 12, William Gopallawa Mawatha, Heerassagala Road, Kandy