Key Account Manager – Colombo
Introductory Summary
We are seeking a highly motivated and results-driven Key Account Manager to join our dynamic team in Colombo. This full-time on-site role is ideal for a professional who excels at building strong client relationships, developing business strategies, and ensuring long-term customer success. The position requires a proactive individual who can align client needs with business goals while fostering collaboration across multiple departments.
About the Company
Our company is recognized as a leading player in the manufacturing and electrical solutions industry, committed to delivering high-quality products and services tailored to diverse business needs. With our headquarters in Colombo, Sri Lanka, we take pride in combining innovation, technical expertise, and customer-centric values.
Our mission is to provide sustainable and reliable solutions that empower industries to operate efficiently, while our vision is to be the most trusted partner in the region for integrated manufacturing and electrical systems. We foster a culture of integrity, teamwork, and continuous improvement, encouraging our employees to bring forward ideas that drive innovation and long-term success.
Location: Colombo, Sri Lanka
The Role and Responsibilities
As a Key Account Manager, you will serve as the main point of contact for some of our most valuable clients. Beyond managing accounts, you will act as a trusted advisor, ensuring that client expectations are exceeded while identifying opportunities to create additional value. This role combines strategic planning with day-to-day relationship management.
Core Responsibilities
- Client Relationship Management
Build and maintain strong, long-term relationships with key accounts. Serve as the trusted advisor who understands client goals, ensuring our solutions consistently meet their needs. - Strategic Business Planning
Develop and implement account-specific strategies that align with the company’s objectives. Monitor market trends and competitor activities to refine business plans and maintain a competitive edge. - Data Analysis and Insights
Analyze client data to identify usage patterns, anticipate needs, and recommend tailored solutions. Use these insights to create actionable reports that drive strategic decision-making. - Customer Service Excellence
Provide exceptional service by anticipating client challenges and addressing them promptly. Ensure a smooth experience across all touchpoints by collaborating with internal departments. - Cross-Functional Collaboration
Work closely with sales, operations, and technical teams to coordinate project execution and deliver solutions efficiently. This collaboration ensures that client expectations are met consistently. - Revenue Growth and Retention
Identify opportunities for account expansion and upselling, while maintaining focus on client retention. Your ability to nurture partnerships will directly contribute to the company’s revenue growth.
Qualifications
To succeed in this role, candidates should bring both technical expertise and a client-focused mindset.
- Account Management Skills
Proven ability to manage multiple key accounts effectively, ensuring that each client receives dedicated support and consistent value. - Analytical Capabilities
Strong analytical skills to interpret client data, identify opportunities, and recommend actionable strategies. This includes proficiency in using data-driven insights for decision-making. - Business Planning
Experience in developing business strategies that balance client needs with company growth objectives. The ability to think both strategically and practically is essential. - Customer Service Excellence
A proven track record of delivering outstanding customer service by anticipating needs and resolving challenges with empathy and efficiency. - Communication and Interpersonal Skills
Strong verbal and written communication skills to engage with clients at all levels. Excellent interpersonal abilities to build trust and maintain professional relationships. - Team Collaboration
Demonstrated ability to work collaboratively with cross-functional teams, ensuring seamless execution of projects and initiatives. - Industry Knowledge
Experience in the manufacturing or electrical industry will be considered a strong advantage, providing context for client challenges and solutions. - Educational Background
A Bachelor’s degree in Business, Marketing, or a related field is preferred. Additional certifications in account management or business strategy will be an asset.
What We’re Looking For
The ideal candidate for this role is more than just technically skilled. We are searching for someone with the right personality, drive, and mindset to thrive in a dynamic work environment.
- Proactive Problem Solver: You don’t wait for issues to arise—you anticipate them and take preventive measures.
- Relationship Builder: You enjoy cultivating long-term partnerships and are naturally skilled at earning client trust.
- Results-Oriented: You thrive on achieving targets and measuring success through tangible outcomes.
- Adaptable and Flexible: You can adjust quickly to changing client demands or industry trends.
- Team-Oriented Leader: You work well with colleagues, inspiring collaboration and driving collective success.
The Role Duties and Benefits
Duties
- Manage assigned key accounts and ensure client satisfaction.
- Develop business growth strategies in line with company objectives.
- Provide insights and recommendations through client data analysis.
- Collaborate with internal teams to deliver high-quality solutions.
- Identify opportunities for upselling and expansion of existing accounts.
- Report regularly on account status, opportunities, and risks.
Benefits
- Professional Development: Opportunities for training and career advancement within the organization.
- Dynamic Work Environment: A supportive and collaborative team culture that values innovation and initiative.
- Competitive Compensation: An attractive salary package aligned with experience and performance.
- Work-Life Balance: Policies that promote well-being and flexibility for long-term success.
- Industry Exposure: Hands-on experience in the growing manufacturing and electrical sector, with opportunities to work on high-impact projects.
Why Join Us
Joining our team means becoming part of a company that values innovation, collaboration, and growth. You will have the opportunity to work with industry leaders, develop long-term client partnerships, and play a pivotal role in driving business success.
We believe in empowering our employees with the tools and resources they need to thrive professionally while maintaining a healthy balance in their personal lives. At our Colombo office, you will find a culture that encourages creativity, rewards performance, and embraces diversity.
If you are looking to take the next step in your career as a Key Account Manager, we invite you to apply and become part of a company where your contributions truly make a difference.
Published By Amila Kulathunga